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FAQ

What is UV-C?

On the electromagnetic spectrum, UV light sits between visible light and X-rays. UV-C is a short wave type of UV light that kills or deactivates microorganisms such as bacteria, viruses, moulds and other pathogens.

Research has found that UV-C degrades genetic material like DNA in the microorganisms so severely that microbes or viruses hit by the rays can’t multiply. 

How dirty is my phone, really?

Check out this article from the US.

The average phone is crawling with more bacteria than a public bathroom. Think about it - that means you’re just as likely to get sick from your phone as from the door handles or sink handles in the shopping centre bathroom!  Also, your phone’s battery keeps it warm, and combine that with nice warm spots like your pocket, the bacteria multiply.

How do I use the cases?

Simply place your phone in the sanitiser and, depending on the model you have:

a) Simply press the button once or twice, depending on the length of clean that you choose, or

b) it will just start up automatically!

How long is shipping?

While we aim to get your order delivered as quickly as possible, some delays may be experiences due to the COVID-19 pandemic and subsequent disruptions to the postal service.

Current delivery time is approximately one week for Australia and three weeks for the rest of the world.

Where do you ship from?

We ship from Melbourne, Victoria, Australia using Australia Post.

My order hasn't arrived!

Please email hello@cleancase.com.au and we will follow up.

Is my information secure?

110%! We offer Paypal or  Shopify Payments for all checkouts because we believe your security is a main priority.

Shopify Payments is the worlds leading payment platform for e-commerce stores. Your details are never saved and no one will have access to them. 

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